I recently read an article about a woman who had a bad experience at her local movie theater in Minnesota. She didn't have a good experience, so she emailed the theater manager. She got a very mean and explicit reply back from the VP of the company. The lady was so upset that she started a facebook fanpage boycotting the theater. The facebook page got over 5,000 members. So the question is, was she out of line in creating a facebook page to boycott the theater? My initial answer is no, she wasn't out of line because the customer is always right. Even thought I don't think she crossed the line, I don't think it was very responsible of her. If you have a bad experience somewhere you don't have to ever go back, that's all. Obviously if the theater is doing well other people are enjoying their experiences there. But then again, the fanpage got over 5,000 members so it seems to me that the lady wasn't the only one who had a bad experience at that movie theater. So maybe by her creating the fanpage enough people will boycott the theater and they will be forced to change their customer service. I work in retail, and if a customer came up to me and said that she doesn't like the store that I work at, I couldn't go off on her and start swearing at her like the VP did at the movie theater, so he was definitely out of line. The lady used the fanpage for what they are there for, which is to basically increase awareness for something. Just because the fanpage can be viewed as "negative" doesn't mean that she was out of line.
Here is a link to the fanpage that the lady made.
Here is a facebook fanpage in support of the VP of the theater
Here is more information on the incident
Here are the series of emails
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I would disagree with you on one thing. I think she was right for voicing her opinion to the movie theatre company. If you have a problem with someone or a comapny, why shouldn't you be allowed to voice it? Our Consitution will say you are able to do so. Why keep your mouth shut? Because if you don't than maybe more people are going to have a bad experience just as she did. And that's not something anyone should want.
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ReplyDeleteI also think she has a right to voice her opinion. I mainly think she was trying to reach out to other people and make them aware of the bad experience she had. I often check out reviews for vacations and other stuff and I’m glad people have negative things to say about certain places. In the long run, it’s helping other people out by saving them money and headaches by not going and experiencing the same bad customer service.
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